1. Who we are
ECO Utilities Ltd (company number 15745405), trading as ECO Utilities, is the data controller for the personal information described in this policy. Our address is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can contact us about privacy at info@ecoutilitiesltd.co.uk or on 0161 240 3474.
2. Information we collect
- Contact details — name, job title, business name, email address, phone number and postal address.
- Business and supply information — premises address, meter and supply numbers (MPAN/MPRN), consumption, current supplier, contract end dates and copies of bills you send us.
- Authorisation records — the Letter of Authority you sign and information used to verify your authority to act for the business.
- Communications — emails, messages, notes of calls and, where calls are recorded, call recordings (we will tell you when a call is recorded).
- Complaint records — information you give us when raising a complaint and our investigation notes.
- Website information — form submissions, IP address and technical information needed to run and secure the site, and analytics data only if you accept analytics cookies.
3. How we use it
- to respond to enquiries and contact you about the services you asked about;
- to obtain quotations from energy suppliers and present them to you;
- to arrange applications and contracts you authorise, and support renewals;
- to handle complaints and keep the records our complaints procedure requires;
- to meet legal and regulatory obligations and to establish or defend legal claims;
- to keep our website and systems secure and to improve them.
4. Lawful bases
We rely on: contract or steps taken at your request before entering into one; our legitimate interests in running and improving a business energy brokerage and keeping in touch with business contacts about services they’ve shown interest in; legal obligation where the law requires us to keep or share information; and consent for analytics cookies and any marketing that requires it. You can withdraw consent at any time.
5. Who we share it with
- Energy suppliers — to obtain quotations and process applications you authorise. Suppliers may carry out their own credit or eligibility checks under their privacy notices.
- Service providers who help us run the business, such as website hosting, email and IT providers, under contracts that require them to protect your information.
- Dispute resolution bodies, regulators or professional advisers where needed to resolve a complaint or meet legal obligations.
We do not sell personal information.
6. International transfers
Certain operational and administrative support activities are carried out by ECO Utilities team members based in India. Where personal information is accessed from outside the UK, we put appropriate safeguards in place as required by UK data protection law, restrict access to authorised personnel who need it for their role, and apply the same confidentiality and security standards.
7. How long we keep it
We keep information only for as long as we need it for the purposes above, including to meet legal, regulatory and record-keeping requirements and to deal with any complaints or claims. Enquiries that don’t lead to a contract are deleted or anonymised once they’re no longer needed. [Retention periods to be confirmed on final review.]
8. Security
We use appropriate technical and organisational measures to protect information, including access controls, encrypted connections to our website and restricting access to people who need it.
9. Your rights
You have the right to ask for access to your personal information, to have it corrected or deleted, to restrict or object to its use, to data portability, and to withdraw consent where we rely on it. To exercise a right, contact us using the details below. We’ll respond within one month.
10. Cookies
See our Cookie Policy for details of the cookies this website uses.
11. Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with its effective date.
12. Contact and complaints
Email info@ecoutilitiesltd.co.uk, call 0161 240 3474, or write to ECO Utilities Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.
If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to put things right first.